Team Manager – Female-Led Home Programs
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Job Description
Team Manager optimizing coach-led fitness programs for Ladder’s strength-training app. Managing coaches, programming quality, member insights, and team performance metrics.
Responsibilities:
- Own the day-to-day execution, performance, and management of assigned Ladder teams
- Review and analyze workout programming and maintain a 5-star quality standard for member experiences
- Launch new teams, onboard coaches, and ensure teams are built for the right members
- Serve as the primary liaison between Ladder and assigned coaches
- Shape programming strategy with coaches, including training goals, progression, and evolution
- Help coaches deliver programming, coaching, media, and community experiences
- Own team success metrics and turn data and feedback into actionable guidance
- Complete team workouts regularly and participate actively in Team Chat
- Monitor team performance using platform metrics and member feedback
- Build surveys when needed data does not already exist
- Understand target members, their needs, and what keeps them training
Requirements:
- 2+ years in business operations, program/project management, or account management
- Current fitness certification (NASM, NSCA, ACE, or similar)
- Ability to analyze workout programming and assess its quality
- Ability to pull, read, and diagnose data
- Ability to quickly learn Google Workspace, Amplitude, Claude, and in-house systems
- Ability to build and analyze surveys
- Experience thriving in fast-paced, high-agency environments
- Member-obsessed mindset and commitment to 5-star experiences
- Diagnostic and data-backed approach
- Highly organized and detail-oriented
- Systems-minded approach
- AI-native working style
- High agency and ability to solve problems independently
Benefits:
- Competitive salary + equity
- Full health benefits (medical, dental, vision)
- Unlimited PTO
- New company computer and hardware
- Remote flexibility (US time zones)
- Paid fitness certifications and continuing education relevant to your role
- Monthly gym membership stipend
- Free Ladder membership for you and your family
- Fully-stocked gym at Ladder HQ
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