Vice President, Payment Operations – Partnerships
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Job Description
Vice President overseeing global payment operations and strategic partnerships for fitness technology company. Driving operational scale and financial accuracy with innovative automation and collaboration across teams.
Responsibilities:
- Lead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts
- Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization
- Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence
- Deploy AI/automation use cases such as dispute management, exception handling, reconciliation matching, onboarding risk assessment, anomaly detection, and payment failure recovery
- Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting
- Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules
- Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets
- Develop real-time monitoring, alerting, and incident response capabilities through a centralized payments command center
- Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies
- Partner cross-functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution
Requirements:
- 15+ years of experience in payments, fintech, banking, or SaaS, with senior leadership in payment operations
- Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts
- Experience driving automation and transformation initiatives, including AI/ML-based solutions in operations
- Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods
- Strong experience managing strategic partnerships and complex vendor ecosystems
- Financial acumen with experience managing large-scale payment flows, reconciliation, and reporting
- Demonstrated success leading global, cross-functional teams in a fast-paced environment
- Excellent executive communication and stakeholder management skills
Benefits:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
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