Account Executive – Enterprise, SLED
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Job Description
Account Executive responsible for expanding Freshworks’ footprint in Higher Education institutions. Collaborating with stakeholders to deliver ITSM and EX solutions to enhance productivity.
Responsibilities:
- Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating how Freshworks’ solutions optimize productivity and enhance faculty and staff engagement.
- Collaborate with diverse decision-makers, including administrators, IT leaders, and HR departments, to address unique challenges within Higher Education institutions and deliver impactful outcomes.
- Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles tailored to the Higher Education sector.
- Create and present compelling value propositions that align with institutional goals, priorities, and budgets.
- Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the Higher Education vertical.
Requirements:
- 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.
- Prior experience selling to Higher Education institutions is a strong plus.
- Advanced knowledge of SaaS platforms and their role in driving institutional efficiency.
- Hands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement.
- Mastery in solution selling and pipeline management.
- Strong analytical abilities to assess customer needs and provide tailored recommendations.
Benefits:
- Freshworks offers multiple options for dental, medical, vision, disability, and life insurance.
- Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
- Freshworks also offers adoption and parental leave benefits.
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