Account Manager – Expansions
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Job Description
Account Manager driving revenue growth within existing enterprise accounts at STARLIMS. Collaborating across teams to close expansion opportunities and develop business cases for stakeholders.
Responsibilities:
- Own a portfolio of existing enterprise accounts and drive revenue growth
- Identify whitespace and develop account plans for each account
- Run structured sales motions to grow usage and add new sites
- Build business cases and deliver proposals tailored to stakeholders
- Develop multi-threaded relationships beyond primary contacts
- Collaborate with core Account Managers and other teams for coordinated efforts
- Feed account-level insights and market feedback to inform strategy
Requirements:
- 2–5 years of experience in account management, sales, or customer success at a SaaS company
- A demonstrated track record of driving upsell, cross-sell, or expansion revenue
- A proactive, hunter mentality applied to an existing customer base
- Comfort using product usage data and account metrics to build a data-backed case for expansion
- Strong commercial instincts and sales process discipline
- Excellent communication skills across technical and business audiences
- Proficiency with CRM tools (e.g., Salesforce)
- Experience selling into life sciences, diagnostics, manufacturing, or public health lab environments (preferred)
Benefits:
- Health insurance
- 401(k) retirement plans
- Paid time off
- Remote work options
- Professional development opportunities
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