Account Manager
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Job Description
Account Manager focused on upselling and expanding customer accounts for Monograph's architecture platform. Collaborating cross-functionally to enhance customer value and drive revenue growth.
Responsibilities:
- Own and execute the full upsell and expansion motion for existing accounts, including plan upgrades, add-ons, additional seats, and new product adoption.
- Proactively identify and qualify expansion opportunities using product usage data, customer feedback, and firm growth signals.
- Partner with Customer Success, Launch Managers, and Marketing to identify account growth opportunities and share feedback to improve the customer journey.
- Drive adoption of new Monograph products and features—including billing, invoicing, and other tools—through consultative conversations that map customer needs to Monograph’s value.
- Conduct targeted outreach to previously churned customers to reintroduce Monograph and win back accounts.
- Build and maintain strong relationships with key stakeholders across architecture and engineering firms, from project managers to firm owners.
- Maintain accurate records of opportunities, pipeline, and forecasts in CRM (HubSpot/Salesforce).
- Help design, test, and refine Monograph’s upsell playbook—defining what works, what converts, and what drives customer retention.
- Contribute to ongoing process improvement, reporting, and lead routing to help scale the expansion motion.
Requirements:
- 3–6 years of experience in SaaS account management, expansion sales, or customer growth roles with a quota component.
- Proven track record of driving upsell and cross-sell revenue within an existing customer base.
- Experience working cross-functionally with Customer Success, Product, and Subscriptions teams.
- Strong commercial acumen and comfort navigating renewal terms, usage data, ROI, and multi-stakeholder sales cycles.
- Proficiency in CRM tools (HubSpot, Salesforce) and usage analytics platforms (ChurnZero preferred).
- Excited by the challenge of building a new motion—comfortable oscillating between strategy and execution to scale what works.
- Familiarity with AEC (architecture, engineering, construction) firms or project-based professional services is a plus.
Benefits:
- 🎭 Innovative engineering and product culture
- 💰 Early-stage well-funded company
- ❤️ Inclusion and diversity as a company priority
- 🌡 100% premium coverage on our healthcare plans for employees and their families
- 🦷 Dental & vision coverage for employees and families
- 🖥 New laptop & equipment
- 🏋🏻♀️ Wellness Stipend
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