Account Manager
Posted 11hrs ago
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Job Description
Account Manager role focused on building long-term, trusting relationships with clients. Responsibilities include client communications, onboarding, and project management in a remote setting.
Responsibilities:
- Serve as the lead point of contact for clients
- Build and maintain strong, client relationships
- Oversee the onboarding process including the project timeline and delivery of each step
- Double check that client requests are done correctly
- Clearly communicate the progress of various projects to internal and external stakeholders
- Assist with challenging client requests or issue escalations as needed.
- Jumping on phone calls and following up via call, SMS, email to support client needs and efforts
Requirements:
- 1+ year of experience at Hite
- Native-level English fluency
- High degree of critical thinking skills
- Demonstrable ability to communicate, present and influence key stakeholders
- Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is a plus.
- Experience delivering client-focused solutions to customer needs

















