Account Manager

Posted 11hrs ago

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Job Description

Account Manager role focused on building long-term, trusting relationships with clients. Responsibilities include client communications, onboarding, and project management in a remote setting.

Responsibilities:

  • Serve as the lead point of contact for clients
  • Build and maintain strong, client relationships
  • Oversee the onboarding process including the project timeline and delivery of each step
  • Double check that client requests are done correctly
  • Clearly communicate the progress of various projects to internal and external stakeholders
  • Assist with challenging client requests or issue escalations as needed.
  • Jumping on phone calls and following up via call, SMS, email to support client needs and efforts

Requirements:

  • 1+ year of experience at Hite
  • Native-level English fluency
  • High degree of critical thinking skills
  • Demonstrable ability to communicate, present and influence key stakeholders
  • Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is a plus.
  • Experience delivering client-focused solutions to customer needs