Account Supervisor
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Job Description
Account Supervisor overseeing strategic leadership and relationship management for client partnerships at Pathfinders, a full-service integrated marketing agency.
Responsibilities:
- Lead, Manage, and Hold Accountable (LMA) Models Pathfinders’ core values, drives professional growth, and mentors and develops their team.
- Sets clear expectations, manages priorities, and holds their team accountable to performance standards.
- Collaborates with leadership to define strategic priorities and team goals.
- Translate client input, business objectives, and feedback into clear, actionable strategies that guide creative and channel execution.
- Maintain line-of-sight across assigned accounts, offering insight, guidance, direction, and course correction as needed.
- Help interpret client asks, define the approach, and ensure the right cross-functional players are engaged on projects early.
- Lead or support key client meetings, ensuring agendas, preparation, and follow-through are consistent and strategic.
- Anticipate client needs, address risks early, and provide thoughtful recommendations that add value beyond the brief.
- Monitor scopes, budgets, burn, and timelines in partnership with the Client Service Director.
Requirements:
- Bachelor’s degree in Marketing, Communications, Business, or a related field preferred (or equivalent experience)
- 5+ years of experience in client service, account management, or agency environments, with demonstrated leadership responsibilities
- 3+ years of agency experience preferred, particularly in fast-paced, production-heavy or client-service–oriented settings
- Working experience with marketing tools and systems such as: Microsoft suite (Outlook, Word, Excel, etc.)
- Presentation and design tools (e.g., Figma, Canva)
- Project management or workflow tools (Kantata/Mavenlink strongly preferred)
- Comfort learning new systems and tools in a fast-paced environment
Benefits:
- Remote-first flexibility so you can work where you do your best work
- Generous time off, with employees averaging 6+ weeks annually
- Annual company Summits to connect, collaborate, and celebrate
- Comprehensive health benefits, with Pathfinders covering a significant portion of premiums
- HSA contributions to support your long-term health
- 401(k) with automatic employer contributions (no employee contribution required)
- Quarterly bonus opportunities tied to performance
- Profit-sharing program because when we win, you should too
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