Technical Account Lead – SEO

Posted 1hrs ago

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Job Description

Technical Account Lead managing six Implementers and complex SEO escalations for Search Atlas, an AI-native marketing platform. Building dashboards, automations, and implementation processes for Latin American clients.

Responsibilities:

  • Lead and manage the Implementer team of six people
  • Automate and optimize processes through the platform and agentic solutions
  • Conduct weekly 1:1s, coaching, performance conversations, daily team syncs, and lead huddles
  • Own capacity and project planning, quarterly team objectives, and time tracking approvals
  • Handle complex client escalations and customer calls
  • Manage at-risk accounts, post mortems, offboarding conversations, and open escalation tracking
  • Own onboarding and implementation quality standards
  • Assess fit with new prospects and lead strategy reviews for underperforming accounts
  • Diagnose schema errors, indexation issues, traffic drops, migration fallout, and platform or integration failures
  • Own team, customer, retention, and health scorecards and leadership reporting
  • Build and maintain dashboards, trackers, internal tools, and API integrations
  • Build and pilot AI tooling
  • Maintain the SOP library, define package scopes, standardize templates, and roll out cross-team process changes

Requirements:

  • AI native or highly competent with AI tools
  • Excellent spoken and written English at C1 to C2 level
  • 1 to 2+ years directly managing a team
  • 3 to 5+ years owning client escalations on live calls
  • 1 to 2+ years of hands-on SEO experience
  • Technical fluency to work directly with engineers
  • Understanding of how sites, CMSs, and APIs connect
  • Experience owning a structured onboarding or implementation process end to end
  • Experience building internal tools, dashboards, or automations
  • Working knowledge of Linear, ClickUp, Hubstaff, Stripe, and API integrations such as GSC, GA4, and GBP
  • Ability to work EST hours

Benefits:

  • 15 days PTO
  • Christmas Day and New Year's Day paid off