Technical Account Lead – SEO
Posted 1hrs ago
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Job Description
Technical Account Lead managing six Implementers and complex SEO escalations for Search Atlas, an AI-native marketing platform. Building dashboards, automations, and implementation processes for Latin American clients.
Responsibilities:
- Lead and manage the Implementer team of six people
- Automate and optimize processes through the platform and agentic solutions
- Conduct weekly 1:1s, coaching, performance conversations, daily team syncs, and lead huddles
- Own capacity and project planning, quarterly team objectives, and time tracking approvals
- Handle complex client escalations and customer calls
- Manage at-risk accounts, post mortems, offboarding conversations, and open escalation tracking
- Own onboarding and implementation quality standards
- Assess fit with new prospects and lead strategy reviews for underperforming accounts
- Diagnose schema errors, indexation issues, traffic drops, migration fallout, and platform or integration failures
- Own team, customer, retention, and health scorecards and leadership reporting
- Build and maintain dashboards, trackers, internal tools, and API integrations
- Build and pilot AI tooling
- Maintain the SOP library, define package scopes, standardize templates, and roll out cross-team process changes
Requirements:
- AI native or highly competent with AI tools
- Excellent spoken and written English at C1 to C2 level
- 1 to 2+ years directly managing a team
- 3 to 5+ years owning client escalations on live calls
- 1 to 2+ years of hands-on SEO experience
- Technical fluency to work directly with engineers
- Understanding of how sites, CMSs, and APIs connect
- Experience owning a structured onboarding or implementation process end to end
- Experience building internal tools, dashboards, or automations
- Working knowledge of Linear, ClickUp, Hubstaff, Stripe, and API integrations such as GSC, GA4, and GBP
- Ability to work EST hours
Benefits:
- 15 days PTO
- Christmas Day and New Year's Day paid off












