After-Sales Consultant
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Job Description
Consultant managing training and support for new clients at MICHELIN Connected Fleet. Focused on enhancing fleet management and customer satisfaction in Brazil.
Responsibilities:
- Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or in person;
- Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement;
- Provide equipment support by responding to requests, performing diagnostics, and, when necessary, escalating issues to our engineering team;
- Provide software support by handling requests, offering guidance, and delivering trainings when needed;
- Ensure the use of best camouflage practices by conducting trainings and auditing clients' operations;
- Support the commercial team by participating in meetings with clients and business partners, addressing post-sales requests and fostering customer loyalty;
- Hold meetings with clients and schedule presentations of audits and post-claim reports with the goal of improving process performance;
- Contribute to achieving targets by following company guidelines and values and complying with the area's internal procedures.
Requirements:
- Bachelor's degree completed or in progress in Administration, Logistics, Engineering, or related fields;
- Intermediate Microsoft Office skills;
- Knowledge of CRM systems;
- Must reside in Manaus, AM or Greater Belém, PA (Brazil).
Benefits:
- Company vehicle
- Meal and/or food allowance
- Multi-benefits card
- Health and dental plan
- Profit sharing (results participation)
- Childcare assistance
- Extended parental leave
- Life insurance
- Gympass
- Payroll-deductible loan (consigned loan)
- Employee stock purchase plan
- Birthday day off
- Discount agreements with partner companies (language schools, universities)
- Discounts on Michelin tire purchases
- Annual flu vaccination campaign
- Psychological health promotion program
- Development platform
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