Associate National Accounts Manager, Medical Channel
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Job Description
Associate National Accounts Manager responsible for executing strategies for Face Reality's medical channel accounts. Leading onboarding and product adoption to enhance account performance.
Responsibilities:
- Lead onboarding of new national accounts and locations, ensuring a seamless and consistent launch experience.
- Coordinate cross-functional onboarding efforts including Education, Sales, Customer Service, and Operations.
- Ensure accounts are fully set up across all systems (ordering, certification, training access, account configuration).
- Drive speed to first order and first treatment across all new locations.
- Build and manage location-level rollout plans (launch playbooks, training timelines, activation checklists).
- Establish operating cadence with internal partners and account stakeholders (e.g., weekly launch huddles, 30/60/90-day reviews) to ensure accountability and on-time execution.
- Monitor and drive product adoption across all locations within assigned accounts.
- Identify gaps in protocol usage, provider engagement, and treatment integration.
- Track and analyze reorder cadence and account-level performance.
- Support Joint Business Plans and Quarterly Business Reviews with national account stakeholders.
- Provide insights and recommendations to improve account scalability and performance.
Requirements:
- Bachelor’s degree required (Business, Marketing, Healthcare, or related field preferred)
- Esthetician’s License or RN degree a plus
- 2-4 years of experience in B2B sales, account management, implementation, or customer success (medical/aesthetic channel preferred)
- Experience in medical aesthetics, skincare, dermatology, or plastic surgery required
- Experience supporting multi-location or enterprise accounts required, including coordinating rollouts across multiple stakeholders and locations
- Data-driven mindset with ability to analyze account performance, identify leading indicators of risk/opportunity, and drive action
- Strong project management and organizational skills; ability to manage multiple accounts and priorities in a fast-paced environment
- Excellent communication and cross-functional collaboration skills; strong problem-solving capabilities; ability to operate effectively in ambiguity and evolving environments
- Proficiency with CRM and reporting tools (Salesforce preferred) and strong Excel/Google Sheets skills.
- Comfortable working cross-functionally in a remote environment
- Ability to travel up to 80% as needed for account onboarding, trainings, and key meetings; travel varies by launch cycle and business needs.
- Ability to support occasional nights and weekends based on business needs; travel to industry events and trade shows required
Benefits:
- Full benefits package
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