Client Engagement, Insights Manager
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Job Description
Client Engagement Manager building and nurturing relationships while driving customer experience insights for NPS Prism. Collaborate closely with clients to enhance their use of platform services.
Responsibilities:
- Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights.
- Provide top-notch service in product knowledge, customer experience, and proactive competitive CX insights.
- Manage a portfolio of strategic clients leveraging NPS Prism’s benchmarking CX insights.
- Manage strategic account plans, pursuing revenue growth opportunities, and growing presence.
- Create and engage clients on CX thought leadership driven by Prism.
- Deliver client excellence through new CX industry insights powered by Prism.
- Act as a dedicated resource to discuss business challenges and best practices with clients.
- Engage with clients and solicit feedback on the Prism product.
- Support sales strategy and commercialization efforts for prioritized prospects and clients.
Requirements:
- Required Bachelor’s degree
- 4+ years of experience in consulting, customer insights, or account management and sales in a data business
- Experience as a client service professional engaging C –suite members and senior executives of Fortune 1000 companies.
- Successful track record of managing and growing senior client relationships
- Outstanding client service skills: responsive, proactive, empathetic and detail-oriented
- Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results
- Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive
- Strong communications skills: creates open and ongoing dialog with both clients and internal team members; extensive presentation experience a must
- Strong leadership skills: you understand clients’ businesses and how emotional connection can help drive results; capable of rallying and collaborating with client and internal teams
- Outstanding project leadership, coordination and organizational skills; able to manage competing priorities and keep external and internal teams aligned and on track
Benefits:
- Bain’s award-winning collaborative work culture
- An ambitious team of tight-knit colleagues
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