Client Experience Manager
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Job Description
Client Experience & Enablement Manager at Launchmetrics translating product capabilities into actionable value. Collaborating with teams to ensure clear communication and effective enablement.
Responsibilities:
- Develop and deliver product enablement for both Sales and Post-Sales teams.
- Translate product updates into clear, concise internal messaging including summaries, talk tracks, and supporting materials for customer conversations.
- Own new feature enablement roll-out, including content creation, internal communication, and coordination across business teams.
- Partner with Product to coordinate feature trainings, ensuring teams understand both how capabilities work and how to communicate their value.
- Maintain onboarding content and journeys within our LMS, ensuring materials are up to date while keeping maintenance lightweight and efficient.
Requirements:
- Bachelor’s degree or equivalent experience in business, communications, or a related field.
- Native English Speaker or equivalent fluency.
- 3–5 years experience in enablement, product marketing, customer experience, or a similar role.
- Experience working cross-functionally with Product, Sales, Customer Success, and/or Marketing teams.
- Highly organized with the ability to manage multiple priorities.
- Comfortable working in a fast-paced, evolving environment.
Benefits:
- Flexible work arrangements
- Professional development opportunities
- Learning and development allowance
- Support for establishing your home office
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