Commercial Lines Service Center Account Manager
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Job Description
Service Center Account Manager overseeing commercial insurance accounts with agents and customers. Managing quotes, underwriting, and providing customer service in remote settings.
Responsibilities:
- New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls
- Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed
- Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business
- Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting
- Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner.
- Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day
- Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests
- Provide accurate policy information to policyholders and agents regarding commercial lines insurance products
- Develop and maintain relationships with agents, customers, other team members
- Maintain current understanding of service techniques, underwriting guidelines and product offerings
- Research underwriting information and request appropriate underwriting support documentation needed for each account
Requirements:
- Bachelor's Degree OR: Associate’s Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency level
- High School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency level
- Property and Casualty Agent’s License strongly preferred
- Minimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level.
- Experience in the commercial lines sector of insurance preferred.
- Basic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practices
- Demonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etc.
Benefits:
- Medical, Dental, and Vision Coverage : Available to you and your dependents. Coverage begins the first of the month after start date.
- 401(k) with the first 3% matched at 100% : the next 6% is matched at 50%
- Paid Time Off : Paid vacation, sick days, paid holidays, & bereavement days
- Career Development : Including college partnership discounts and industry designation(s) reimbursements
- Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP).
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