Community Account Manager
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Job Description
Community Account Manager at Gigstreem, a leading Internet Service Provider, balancing relationship management and account oversight for residential properties.
Responsibilities:
- Serve as the primary point of contact and face of Gigstreem for assigned properties.
- Build and maintain strong, long‑term relationships with property managers, leasing teams, and ownership groups.
- Act as a trusted advisor by providing education, guidance, and ongoing support to property teams to ensure a seamless and positive internet experience for residents.
- Proactively monitor the overall property and resident experience, identifying trends or concerns before they escalate.
- Partner closely with internal teams to quickly resolve issues, communicate updates, and ensure follow‑through.
- Implement strategies that drive resident satisfaction, adoption, and long‑term property success.
- Collaborate with the Business Development team to identify opportunities for account expansion, including up‑selling, cross‑selling, and introducing new products or services.
- Prepare and deliver regular, clear, and insightful reports to clients using internal ticketing data, analytics, and customer satisfaction metrics.
Requirements:
- Strong organizational and time‑management skills: Ability to manage multiple accounts and priorities simultaneously while coordinating effectively with internal stakeholders.
- Reporting & analytical skills: Comfortable analyzing performance metrics, customer feedback, and operational data to inform decisions and recommendations.
- Presentation & meeting leadership: Confident leading property meetings, presenting performance reviews, and addressing escalations professionally and calmly while advocating for both the client and Gigstreem.
- Product expertise & continuous learning: Develop and maintain a deep understanding of Gigstreem’s products, systems, and processes; deliver effective training to property teams to ensure strong adoption and utilization.
- Professional presence: Personable, polished, and composed, able to build trust quickly and represent Gigstreem with credibility at all times.
Benefits:
- Health Insurance
- Vision insurance
- Dental insurance
- Long Term Disability
- Life Insurance
- Paid Time Off
- Monthly Cell Phone Reimbursement
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