Player Support Agent, Spanish
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Job Description
Spanish Player Support Agent handling player issues for TransPerfect Gaming’s global gaming support and localization services. Enforcing community rules, tracking trends, and meeting player satisfaction KPIs remotely across LATAM.
Responsibilities:
- Process ‘Calls for Help’ received from the supported community
- Become familiar with supported games to resolve player requests effectively
- Stay up to date with workflow, policy, and gameplay changes
- Use ticketing and social media platforms
- Find creative solutions to day-to-day issues
- Assist with reporting by tracking data on forms or spreadsheets
- Support managers with ad-hoc tasks
- Reach key performance indicators including productivity, quality, and player satisfaction
- Enforce community rules and treat players fairly
- Report issues and trends found in the game
Requirements:
- Native or professional-level Spanish with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Ability to multitask, prioritize, and work independently with minimal supervision
- Knowledge of gaming social media platforms such as Reddit, Facebook, X, and Discord
- Passion for video games
- CV must be submitted in English
Benefits:
- The opportunity to hone and improve your skills
- Apply your talents to a diverse variety of engaging gaming projects
- A team of like-minded people in a fast-paced, multicultural environment
- Ongoing training and professional self-improvement opportunities
- Equal employment opportunities and an inclusive workplace
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