Player Support Agent, German
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Job Description
German Player Support Agent assisting gamers for TransPerfect Gaming’s global player-support services. Resolving community requests, enforcing game rules, tracking issues, and meeting player-satisfaction KPIs.
Responsibilities:
- Process ‘Calls for Help’ received from the supported community
- Become familiarized with supported games to resolve player requests
- Remain up to date with workflow, policy, and gameplay changes
- Use ticketing and social media platforms
- Find creative solutions to day-to-day issues
- Assist with reporting by tracking data on forms or spreadsheets
- Support managers with ad-hoc tasks
- Reach KPIs for productivity, quality, and player satisfaction
- Enforce community rules and treat players fairly within the game context
- Report issues and trends found in the game
Requirements:
- Native or professional-level German with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Ability to multitask, prioritize, and work independently with minimal supervision
- Strong knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
- Passion for video games
- CV must be submitted in English
- Must be comfortable working in a remote setting
- Full-time, fixed-term employment
Benefits:
- The opportunity to hone and improve your skills
- Apply your talents to a diverse variety of engaging gaming projects
- Ongoing training and professional self-improvement opportunities
- Fast-paced, multicultural environment
- Inclusive workplace and equal employment opportunities
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