Player Support Agent, Portuguese
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Job Description
Player Support Agent assisting Portuguese-speaking gamers for TransPerfect Gaming. Resolving player issues, enforcing community rules, and tracking support trends remotely in Brazil/LATAM.
Responsibilities:
- Process ‘Calls for Help’ received from the supported community
- Become familiar with supported games to resolve player requests effectively
- Stay up to date with workflow, policy, and gameplay changes
- Use ticketing and social media platforms
- Find creative solutions to day-to-day issues
- Assist with reporting by tracking data on forms or spreadsheets
- Support managers with ad-hoc tasks
- Reach KPIs including Productivity, Quality, and Player Satisfaction
- Enforce community rules and treat players fairly within the game context
- Report issues and trends identified in the game
Requirements:
- Native or professional-level Portuguese with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Ability to multitask, prioritize, and work independently with minimal supervision
- Knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
- Passion for video games
- CV must be submitted in English
- Must be comfortable working in a remote setting
Benefits:
- The opportunity to hone and improve your skills
- Apply your talents to a diverse variety of engaging gaming projects
- Ongoing training and professional self-improvement opportunities
- Fast-paced, multicultural environment
- Inclusive workplace and equal employment opportunities
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