Director, Account Management – Integrity CONNECT Leads
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Job Description
Director building buyer relationships and scaling account management for Integrity’s life, health, and wealth insurance lead platform. Driving retention, spend growth, KPIs, and future team development.
Responsibilities:
- Own retention and spend growth across the full buyer book, all lead types, and business units
- Proactively conduct buyer outreach to build rapport and identify growth opportunities
- Propose and develop KPIs to measure team success at macro and micro levels
- Establish account plans and regular check-ins with key buyers
- Coordinate with agent support on shared accounts and escalations
- Communicate buyer feedback on lead quality, product, and fulfillment to leadership
- Build relationships with operational and vendor management peers
- Create the account management playbook covering segmentation, outreach cadence, and escalation paths
- Build the foundation and business case for a future account management team
- Initially operate as an individual contributor, then build the team after proving revenue and retention impact
Requirements:
- Account management, client success, or another revenue-facing background
- Insurance and lead generation experience required
- Experience managing a sales and/or customer support team
- Track record of exceeding revenue goals and KPIs
- Ability to work autonomously with little initial structure and documented responsibilities
- Proven ability to work cross-functionally with technology, marketing, and product
Benefits:
- Competitive compensation package
- Benefits for employees and their families
- Professional opportunities and career acceleration
- Family-like, supportive work environment
- Reasonable accommodations for qualified individuals with disabilities
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