Employee Experience Life Cycle Management Specialist – MENA
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Job Description
Employee lifecycle specialist supporting global HR operations at RemotePass, a platform for global hiring, payroll, and compliance. Managing employee requests, documentation, contracts, and HR workflows across MENA jurisdictions.
Responsibilities:
- Act as a primary point of contact for existing employees, responding to day-to-day HR and employment-related queries through the ticketing system.
- Support employees with requests related to their employment throughout the employee lifecycle.
- Manage and coordinate expense-related requests, ensuring they are reviewed and processed accurately and in line with applicable policies.
- Handle document requests, ensuring employees receive the required employment and HR documentation in a timely manner.
- Coordinate and process contract amendments, working closely with relevant internal teams where required.
- Support contract renewals, ensuring all required actions and documentation are completed within the appropriate timelines.
- Escalate medium- and high-complexity issues to appropriate internal teams, including Employee Experience, Payroll, and Legal.
- Maintain professional communication with employees and ensure a smooth and positive employee experience.
- Manage open tickets, ensuring timely responses, accurate prioritization, and appropriate follow-up.
- Keep employee records and documentation up to date across relevant HRIS and internal systems.
- Ensure employee documentation is accurate, complete, and compliant with applicable local requirements.
- Support the organization and maintenance of internal documentation and knowledge resources under the guidance of the EX Manager.
- Assist with day-to-day operational tasks and process execution for smooth Employee Experience team workflows.
- Identify recurring employee queries and operational trends and provide input on improving processes, policies, and documentation.
- Support Employee Experience team projects and initiatives.
- Identify opportunities to simplify and streamline processes and improve the overall employee experience.
- Collaborate with the Employee Experience team, cross-functional teams, and external stakeholders.
- Take ownership of assigned tasks and cases, ensuring timely resolution and effective follow-up.
- Receive ongoing mentorship and training to grow in scope and responsibility.
Requirements:
- 2-3+ years of experience in HR, HR Operations, Employee Experience, or employee lifecycle management.
- Experience working with at least one GCC country is highly preferred.
- Familiarity with employment operations, HR processes, and employee documentation in international contexts.
- Ability to read Arabic is required; Arabic communication skills are a strong advantage.
- Good understanding of employee lifecycle processes and HR administration.
- Strong organizational and multitasking skills, with excellent attention to detail.
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and the ability to manage multiple employee requests simultaneously.
- Proficiency in using HRIS, ticketing systems, and other HR/collaboration tools.
- Comfortable working in a fast-paced, fully remote environment and across different time zones.
- A proactive, service-oriented mindset with a genuine interest in people operations and employee experience.
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