Employee Relations Advisor
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Job Description
Employee Relations Advisor providing compliant HR advisory to UK teams remotely. Supporting managers across generalist HR issues with a focus on employee relations.
Responsibilities:
- Provide a responsive, compliant and solutions‑focused ER advisory service to operational management teams across the UK.
- Act as the first point of contact, taking the lead in supporting a broad range of generalist HR issues.
- Manage ER cases such as disciplinary actions, grievances, absence management, probation, AWOL, and flexible working.
- Advise line managers on informal and formal ER issues, ensuring consistent and fair application of policies.
- Maintain accurate records of ER cases and resolutions using internal systems.
- Upskill managers on handling ER matters effectively and legally.
- Work collaboratively with trade unions and employee representatives where required.
- Monitor ER KPIs and support continuous improvement initiatives.
Requirements:
- Experience in a Shared Service or busy HR environment managing high‑volume ER cases
- Ability to provide both remote and on‑site ER support across multiple locations
- Strong working knowledge of employment legislation and HR policy application
- Excellent verbal and written communication skills.
- The ability to write clear, understandable and concise correspondence with excellent attention to detail and telephone manner
- Ability to work under pressure and meet deadlines
- A proactive, solutions‑focused approach with commercial awareness
- Proficient user of Microsoft Office programmes
- Experience with HR systems, HRIS or CRM platforms
- Background in Health Care or similar regulated environments
- Currently studying or have completed CIPD level 3 as a minimum and keen to progress.
- A minimum of 3 years HR experience with a good understanding and confidence when providing practical and commercial HR advice.
Benefits:
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Hospital cash plan benefits with sickness protection scheme.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health & physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme
- Values-based Internal Recognition Scheme with financial reward
- Refer a Friend recruitment incentive scheme
- Pension Scheme.
- Blue Light Card.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
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