Global Head of Human Resources
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Job Description
Global HR leader scaling recruiting, compliance, and people operations for Compass’s distributed hourly call-center workforce. Building HR strategy across the US, LatAm, and Philippines.
Responsibilities:
- Architect and lead global HR operations
- Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines
- Execute performance management, compensation planning, and retention strategies for hourly, remote call center professionals
- Partner with operations and technology teams to integrate tools that streamline HR workflows
- Navigate international labor laws, payroll complexities, and cultural nuances
- Manage vendor relationships to ensure operational compliance across all operating regions
- Lead the evaluation, implementation, and optimization of HRIS tools
- Drive asynchronous communication best practices and remote engagement initiatives
- Build and shape the People function of a rapidly growing global BPO
- Serve as a trusted advisor to senior leadership
Requirements:
- 10+ years of progressive HR leadership experience
- Ideally, experience within a BPO or fast-scaling remote startup
- Proven track record managing a large, distributed hourly workforce across multiple time zones
- Deep knowledge of LatAm and Philippine labor markets
- Multi-country HR leadership experience, preferably supporting both the US and the Philippines
- Strong understanding of regional employment practices and compliance
- BPO/Shared Services/GCC experience
- Experience in high-growth, fast-paced, and matrixed organizations
- Strategic HR leadership experience aligned with business objectives
- Strong HR Generalist background with end-to-end expertise across Talent Acquisition, Compensation & Benefits, Employee Relations, Learning & Development, Performance Management, and HR Operations
- Current organizational level: Senior Director or Assistant Vice President (AVP), or equivalent
- Demonstrated experience leading regional or global HR teams
- Proven experience leading organizational change, talent management, and workforce planning across multiple geographies
- Excellent stakeholder management, influencing, and leadership capabilities
- Experience partnering with executive leadership
- Highly adaptable, comfortable with ambiguity, and possessing a builder mentality
- Operational mindset focused on business outcomes, customer LTV, and agent resolution rates
- Ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs
- Deep familiarity with modern HR technology stacks
- Knowledge of UKG is a strong plus
Benefits:
- True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up
- Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment
- Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce
- Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed
- Investment in employee development
- Transparent and fair treatment
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