Key Account Manager
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Job Description
Key Account Manager focused on managing and growing OEM and Tier-1 defense accounts in Europe. Building relationships and ensuring exceptional customer experience while coordinating with internal teams.
Responsibilities:
- Serve as the primary commercial point of contact for assigned European defense accounts
- Meet or exceed annual revenue and order targets through disciplined account planning, consistent engagement, and strong opportunity management
- Conduct regular customer visits and touch points—both virtual and onsite—to maintain alignment, advance opportunities, and ensure we remain the preferred partner
- Respond quickly and professionally to all customer inquiries, RFQs, and quality concerns
- Identify high‑probability prospects and rapidly qualify/disqualify opportunities based on technical fit
- Maintain accurate CRM data, account dashboards, and high‑quality multi-quarter forecasts
- Lead day‑to‑day execution of the proposal and quote process
- Hold regular conversations and facilitate communication between the customer and the factory
- Represent the Voice of the Customer internally during discussions on priorities and planning
Requirements:
- Minimum 5+ years of experience in technical sales or key account management
- Bachelor’s degree in Engineering, Optics, Industrial Technology, or a related technical discipline
- Demonstrated ability to build strong customer relationships and drive account growth
- Strong organisational skills, disciplined follow‑through, and excellent verbal/written communication
- Proficiency with Microsoft Office and CRM tools
- Ability to travel approximately 20%, primarily within Germany and neighbouring European countries
- German fluency (primary language) required; English proficiency also required
- Must hold an EU or UK passport and be eligible to work within the EU without sponsorship
- Although role is remote, residence in Germany or a country bordering Germany is strongly preferred.
Benefits:
- Health insurance
- Flexible working hours
- Professional development opportunities
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