Pre-Sales Services Consultant – Engagement Services Manager
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Job Description
Engagement Services Manager at Samsara articulating service value for enterprise customers. Collaborating with sales and customers to achieve successful implementation and integration.
Responsibilities:
- Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers.
- Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal.
- Own Services pursuits (ARR attach quota).
- Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands.
- Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans.
- Be recognized by customers as a trusted advisor in product deployment and change management.
- Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination.
- Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral.
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
Requirements:
- 7+ years of demonstrated experience in positioning Professional Services or Technology Solutions.
- Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations.
- Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings.
- Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality.
- A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements.
- Can articulate relevant customer success stories and metrics that demonstrate value to the customer.
- 4-year Bachelor Degree.
- Specific skills in creating SFDC reports/dashboards and navigating in SFDC.
Benefits:
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
- Professional development stipend
- Comprehensive health and parental leave plans
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