Process Manager – Workshop & Service
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Job Description
Prozessmanager für e-Bike Werkstatt verantwortlich für die Optimierung von Abläufen und die Unterstützung von Partnern. Fokus auf Schulungen und Implementierung neuer Standorte für Elektromobilität.
Responsibilities:
- You optimize workshop workflows and processes as well as the advisory services provided to our franchise partners
- You support our partners through training and analyses to ensure quality in our two-wheel, three-wheel and cargo bike workshops
- You assist with implementing new locations and help partners develop and establish new workshop processes
- You create and maintain training materials, presentations, checklists, manuals and e-learning courses
Requirements:
- Ideally you are a master-qualified two-wheel mechatronics technician or master bicycle mechanic
- Career changers are also welcome — for example (automotive) mechanics and (automotive) mechatronics technicians with experience as a bicycle mechanic/assembler
- You have experience in product assortment planning and acting as an interface between workshop and sales
- You demonstrate entrepreneurial thinking and a high degree of self-motivation
- You are willing to support our partners on site (travel requirement approx. 60%)
- Enjoy building and maintaining collaborative partner relationships
- A high level of independence, responsibility and service orientation
Benefits:
- Competitive salary above the market average
- Attractive bike leasing program
- Permanent employment contract
- Fun at work – we love what we do!
- Genuine appreciation for your ideas and initiatives – do what you love!
- A great concept with many projects that give you room to develop and make an impact
- We are a kununu Top Employer 2023, 2024 and 2025
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