Regional Partner Manager
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Job Description
Regional Partner Manager leading sales growth through strategic partnerships in AI-driven solutions at RingCentral. Fostering high-level relationships and driving partner success in the UCaaS and CCaaS markets.
Responsibilities:
- Build and maintain "C-suite" level relationships with reseller partners, serving as a consultant on their business growth.
- Educate partners on the value of our AI product suite, demonstrating how integrated intelligence differentiates RingCentral in a crowded market.
- Develop high-impact joint business plans that align revenue targets with modern marketing initiatives and technical certifications.
- Collaborate with partners to identify and penetrate Enterprise and Mid-Market accounts, providing expert-level support throughout the sales cycle.
- Drive adoption of the RingCentral Partner Portal and advanced sales tools to maximize partner productivity.
- Lead partner engagements, focusing on the "Total Experience" (TX) by combining employee communications and customer experience solutions.
- Deliver agile training programs that keep partners ahead of the curve on AI features, security compliance, and hybrid work trends.
- Facilitate workshops and certifications that empower partner sales teams to sell "value-out" rather than "feature-down."
- Manage a rigorous cadence of QBRs (Quarterly Business Reviews), using data-driven insights to optimize partner performance against KPIs.
- Provide accurate forecasting and pipeline visibility to leadership via Salesforce.
- Act as the "Voice of the Partner" internally, collaborating with Product, Marketing, and Customer Success teams to refine our channel-first strategy.
Requirements:
- 3+ years in channel sales or partner management, with a specific focus on SaaS, Cloud, or AI-driven communication technologies.
- A proven history of exceeding quotas through MSP, Reseller and VAR (Value-Added Reseller) channels.
- Deep experience navigating the transition from legacy PBX systems to modern, AI-enhanced cloud environments.
- Ability to articulate the business impact of AI and Machine Learning in the communications space.
- Expert negotiation, presentation, and relationship-building skills.
- Ability to translate complex sales data into actionable territory growth plans.
- Proficiency in Salesforce.com and modern partner relationship management (PRM) tools.
Benefits:
- Healthcare reimbursement
- Group life insurance and group salary continuation
- Superannuation Fund
- Employee Stock Purchase Plan (ESPP)
- Supplemental Business Travel Medical
- Employee Assistance Program (EAP) with 24/7 counseling sessions
- On-demand digital 1:1 wellness coaching
- Mobile and internet reimbursement
- Leave entitlements, paid time-off, personal/carer's leave, paid holidays
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