Renewal Account Manager – Partner Business
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Job Description
Renewal Account Manager at NiCE responsible for partner and indirect customer retention through contract negotiations. Engaging with stakeholders to protect and expand revenue streams.
Responsibilities:
- Develop deep knowledge and understanding of customer and partner contracts, NiCE billing models, and competitive offerings to inform renewal strategy.
- Maintain working knowledge of NiCE products and services.
- Engage with partners and customers to understand renewal goals and ensure alignment with NiCE’s business objectives.
- Prepare and analyze financial and contract data to support internal renewal planning and decision-making.
- Collaborate internally with Sales, Customer Success, Legal, and Finance to drive retention and expansion outcomes.
- Negotiate all facets of renewal contracts (terms, pricing, multi-year options) to achieve win/win outcomes and protect recurring revenue.
- Create contractual documents, renewal quotes, presentations, emails, and Excel models for renewal and contract management activities.
- Manage the quote-to-close process in CRM and CPQ tools.
- Maintain accurate renewal forecasts, track renewal pipeline, and provide regular status updates on retention and risk to leadership.
- Track client retention and revenue performance using Salesforce and other data sources.
- Identify renewal risks, recommend mitigation strategies, and communicate clearly with internal and external stakeholders.
Requirements:
- Bachelor’s degree in Business Administration or a related field, or equivalent work experience.
- 4+ years of experience in SaaS contract negotiation.
- Experience with a variety of SaaS billing models (subscription, usage-based, and hybrid).
- Proven ability to work efficiently in a fast-paced environment and consistently meet customer contract timelines.
- Highly organized and detail oriented.
- Demonstrated ability to work independently with minimal supervision.
- Ability to pivot across multiple negotiations and manage competing priorities.
- Demonstrated adaptability and responsiveness to change in support of evolving business needs and customer expectations.
- Comfortable operating in ambiguous situations and maintaining productivity amid incomplete information or shifting priorities.
- Demonstrated ability to bring forward innovative, strategic ideas and approaches in negotiation.
- Strong problem-solving and critical-thinking skills.
- Proven ability to communicate effectively with senior customer stakeholders, including CEOs, CTOs, and CFOs.
- Proficiency with core Microsoft Office applications and Salesforce (or similar CRM / Customer Success platforms).
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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