Senior Account Manager, Recruitment
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Job Description
Senior Account Manager supporting clients after hiring remote talent through RunRemote, a global staffing agency. Managing onboarding, relationships, contractor engagement, replacements, and account growth from the Philippines.
Responsibilities:
- Own the end-to-end client experience from onboarding onwards
- Act as the primary point of contact for clients, candidates, and internal stakeholders
- Build long-term client relationships through regular check-ins and proactive communication
- Monitor contractor engagement and client satisfaction throughout the client lifecycle
- Identify potential issues early and resolve challenges with clients and candidates
- Manage replacements and ongoing account support
- Collaborate with Recruitment and Leadership to deliver a seamless client experience
- Manage the recruitment team and ensure quality shortlists are delivered within timelines
- Develop and improve customer success processes, documentation, and best practices
- Use AI tools and automation to improve workflows, customer communication, and operational efficiency
- Identify trends, gather client feedback, and recommend customer journey enhancements
- Identify opportunities for account growth
Requirements:
- 5+ years of experience in Customer Success, Account Management, Client Services, and Recruitment
- Proven experience managing long-term client relationships
- Excellent communication skills and ability to build trust quickly
- Strong problem-solving skills and confidence managing sensitive conversations professionally
- Experience managing multiple client accounts simultaneously
- Highly organised with exceptional attention to detail
- Comfortable working independently with minimal supervision
- Ability to prioritise tasks while maintaining high responsiveness
- Ability to handle difficult client conversations and push back when needed
- Strong written and verbal English communication skills
- Experience with HubSpot, TeamTailor, Google Workspace, Slack, Notion, Asana, ClickUp, or similar tools is highly regarded
- Experience with AI tools such as ChatGPT and Claude is highly regarded
- Experience in recruitment, staffing, outsourcing, or global employment agency environments is a plus
- Experience supporting startups, founders, or high-growth businesses is a plus
- Experience managing international clients across Australia, the UK, Europe, or North America is a plus
- Experience improving customer journeys or implementing customer success processes is a plus
- Knowledge of remote workforce management or global employment is a plus
- Experience leveraging AI and automation to improve customer success operations is a plus
- Strong commercial awareness and ability to identify account growth opportunities
Benefits:
- Great opportunities for career growth
- Opportunity to work in an amazing environment
- Uncapped commissions
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