Senior Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Account Manager leading complex client portfolios and cross-channel digital marketing strategy for Digible, a multifamily-industry digital marketing company. Driving retention, expansion, mentorship, and Fiona platform adoption.
Responsibilities:
- Serve as the primary strategic point of contact for a portfolio of 5–8 clients or one Enterprise Account spanning 110–130 properties
- Lead quarterly business outlooks with in-depth market and portfolio analyses and data-backed expansion recommendations
- Own client retention and expansion to drive measurable revenue growth
- Oversee advanced cross-channel digital marketing strategy across Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and Native
- Utilize Account Coordinators to execute level 1 tasks
- Maintain monthly retention of 96%+ and client response time under 5 hours
- Lead departmental initiatives end-to-end and drive accountability for outcomes
- Identify and implement AI technology for process improvement and scalability
- Contribute to company-level growth initiatives
- Develop case studies and success stories
- Mentor Account Managers and Coordinators through check-ins, feedback, and coaching
- Set and reinforce reusable team best practices
- Support product demos and client onboarding for Digible’s Fiona platform
- Partner with Product and Development teams on feature and platform improvements
- Troubleshoot platform issues and bugs and communicate client-impacting concerns
- Provide product functionality, UX, and UI improvement input based on client feedback
Requirements:
- 6+ years in a client-facing role, with a proven track record of managing high-volume portfolios
- 5+ years of digital marketing experience including paid search, paid social, display, and geofencing
- Experience working in a fast paced agency environment
- Proven success in delivering measurable growth for client portfolios
- Strong leadership and mentorship skills
- Demonstrated success leading Quarterly Business Reviews or equivalent executive-level client presentations
- Experience leading projects or initiatives from initiation through completion
- Multifamily, Senior Living, or Student Housing experience is a plus
- Professional references may be requested during the hiring process
Benefits:
- Discretionary Bonus
- 4-Day Work Week (32 Hour Work Week)
- WFA (work from anywhere)
- 3 weeks of PTO
- Sick leave
- Bereavement leave
- 11 paid holidays
- 401(k) + Match
- 75% employer paid health benefits (Medical, Dental, and Vision)
- $75/month reimbursement for Physical Wellness
- $75/month reimbursement for Mental Wellness
- $1000/year travel fund for employees who have been with Digible 3+ years
- Dog-Friendly Office
- Paid Parental Leave
- Monthly Social Events
- Weekly Lunches and Snacks for in-office employees
Similar Jobs
Key Account Manager
Key Account Manager launching Hansa Biopharma’s kidney-transplant therapy across U.S. hospitals and transplant centers. Driving account strategy, product access, and sales growth in a field-based territory.
New Business Account Manager
New Business Account Manager selling Signode’s transit packaging products and services to new accounts in greater Dallas. Hunting prospects, growing underperforming accounts, and driving consultative packaging sales.
Technology Account Lead – Consumer Goods
Microsoft Technology Account Lead driving strategic Consumer Goods account growth for Avanade/Accenture. Leading sales, complex solution delivery, AI innovation, and client relationships.
Technology Account Lead – Retail and Travel
Microsoft account lead driving strategic Retail and Travel growth for Avanade’s consulting business. Leading client relationships, complex solution sales, renewals, and Microsoft AI strategy.
Major Account Manager, SLED
Major Account Manager driving enterprise cybersecurity sales for Fortinet, which protects people, devices, and data. Managing SLED accounts, pipelines, bids, forecasts, and executive relationships.
Regional Account Manager, US HPP
Regional Account Manager selling Alexion HPP therapies across Southern California. Educating healthcare providers, managing territory strategy, and achieving pharmaceutical sales objectives.
Director of Partnerships
Director of Partnerships scaling the travel advisor channel for a growing travel and tour company. Building national partnerships, activating field sales, and driving profitable revenue growth.
Senior Partnership Manager
Partnership Manager owning HubSpot relationships, marketplace growth, and partner-sourced pipeline. Growing revenue for Fundraise Up’s global nonprofit fundraising platform.
HVAC Account Manager
HVAC Account Manager selling Bosch and York residential and commercial HVAC products to contractors. Growing dealer partnerships, recruiting customers, and driving sales across the Texas market.
New Business Account Manager
New Business Account Manager selling Signode’s industrial transit packaging solutions to Dallas-area customers. Hunting prospects, developing accounts, and driving consumables sales.
Director of Account Management
Director leading enterprise account growth, retention, and expansion sales for MIE’s healthcare information technology platform. Managing Account Sales Managers and executive relationships across complex healthcare organizations.
Commercial Account Manager – Small Business
Commercial account manager servicing Midwest small-business insurance clients for EPIC Brokers. Processing policies, managing renewals, negotiating coverage, and supporting producers remotely.
Senior Virology Care Specialist, Strategic Account Manager
Strategic Account Manager driving Invivyd antibody product adoption among North Florida healthcare providers. Building compliant accounts, delivering clinical education, and executing data-driven territory strategies.
Account Manager
Remote Account Manager growing Hunter Douglas’s German window-coverings market through new customer acquisition. Managing relationships, sales KPIs, customer service, and nationwide client visits.
Account Manager
Account Manager growing Oterra’s natural food-color business across Poland. Managing customers, sales pipelines, market opportunities, and strategic account plans.
Strategic Account Manager
Strategic Account Manager growing Mozilla’s Firefox Enterprise security browser business in France. Managing renewals, adoption, retention, and expansion across enterprise customer accounts.
Strategic Account Manager
Strategic Account Manager growing Mozilla’s secure Firefox Enterprise browser business in France. Managing enterprise relationships, renewals, adoption, and account expansion.
Senior Key Account Manager – Shop Apotheke, Pure-Play E-Commerce
Senior Key Account Manager managing Shop Apotheke e-commerce accounts for TQG, the sports-nutrition company behind ESN and More Nutrition. Advancing key brands and customer relationships.
Team Lead – Key Account Management
Team Lead driving Northern African dealer growth for Europe’s B2B used-car auction platform. Managing key accounts while coaching sales managers and executing regional strategy.
Key Account Manager – R & I
Key Account Manager promoting AstraZeneca respiratory and immunology medicines to Romanian healthcare professionals. Building strategic clinical relationships and supporting patient-centric prescribing.