Senior Account Manager
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Job Description
Senior Account Manager providing end-to-end logistics solutions and managing customer relationships effectively. Leading onboarding and optimizing processes within a remote work environment.
Responsibilities:
- Provide end-to-end ownership of assigned MLS accounts
- Act as the primary point of accountability for customer alignment and operational execution
- Translate customer requirements into scalable, sustainable processes within LogiFlow
- Drive service excellence, cost efficiency, and cross-plant operational alignment
- Lead the onboarding of new customer accounts
- Develop, oversee, and continuously optimize routing strategies
- Serve as the primary point of contact for assigned customer relationships
- Monitor and analyze key performance indicators related to service, cost, and execution
- Drive continuous improvement initiatives to enhance efficiency, scalability, and operational performance
- Partner closely with the Logistics team to identify, address, and resolve execution challenges
- Own customer escalations and manage resolution through to successful closure
- Standardize processes and best practices across plant locations
- Perform additional responsibilities as required to meet organizational objectives
Requirements:
- Minimum of five years of experience in logistics, transportation, account management, or a related discipline
- Strong understanding of transportation or operating systems, with experience using transportation management systems (TMS) preferred
- Proven ability to manage complex, high-impact customer accounts across multiple locations
- Analytical and strategic mindset with demonstrated focus on cost control, budgeting, and service optimization
- Strong communication, influence, and leadership skills, with the ability to engage effectively across functional teams and with customers
- Ability to operate effectively in a fast-paced, multi-site environment while managing competing priorities
- Demonstrated capability to drive on-time delivery performance and service reliability
- Experience managing performance against cost and budget targets
- Ability to build and maintain strong customer relationships that support satisfaction and long-term retention
- Proven success leading efficient and effective onboarding of new accounts
- Ability to standardize processes and implement best practices across a distributed network.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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