Senior Associate – HR Services, Benefits
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Job Description
Senior Associate managing end-to-end administration of employee benefits programs at Kyndryl. Ensuring compliance and providing support for HR processes in Budapest.
Responsibilities:
- Deliver end‑to‑end administration of employee benefits programs (e.g. medical, life, retirement, wellness, leave‑related benefits) in accordance with local policies and regulations
- Process employee benefits events including enrollments, changes, and terminations in HR systems (e.g. Workday or equivalent)
- Maintain accurate and complete benefits records across HR systems and required local documentation
- Act as a subject‑matter resource for benefits processes, ensuring consistency and policy adherence across cases
- Respond to employee and manager inquiries related to benefits, providing clear guidance on eligibility, coverage, and processes
- Support HR Business Partners and HR Services colleagues with benefits‑related escalations and complex cases
- Partner with Payroll to ensure correct benefits deductions and compliance with statutory requirements
- Provide high‑quality customer service in line with HR Services SLAs and experience standards
- Coordinate with external benefits providers and brokers to resolve operational issues and support program changes
- Support benefits audits and compliance reviews by providing accurate data and documentation
- Ensure benefits administration complies with local labor laws, statutory requirements, and internal HR policies
- Escalate risks or compliance concerns proactively and support remediation actions
- Identify opportunities for process standardization, simplification, and automation within benefits delivery
- Participate in HR transformation initiatives such as benefits system implementations, country transitions, or process redesign
- Support documentation of SOPs, process maps, and service catalogues for benefits services
- Contribute to continuous improvement of mindset within HR Services
- Manage physical and digital benefits‑related documentation where required
- Ensure data accuracy, confidentiality, and GDPR compliance in handling employee information
- Support ad‑hoc reporting requests and operational metrics related to benefits delivery
- Support assigned country or multi‑country portfolio depending on organizational setup
Requirements:
- 1-3 years of experience in HR operations, benefits administration, or shared services environment
- Practical knowledge of employee benefits programs and HR compliance requirements
- 1-3 years of experience working with HR systems (e.g. Workday) and service management tools
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office tools (especially Excel, Word, Outlook) for documentation, tracking, and reporting
- Fluent Czech (mandatory)
- Good working knowledge of English (written and spoken)
- Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development programs
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