Senior Telephone Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Telephone Account Manager engaging with mid-tier clients for a global Reg-Tech leader. Driving retention, upsell, and cross-selling through proactive outreach and relationship building.
Responsibilities:
- Proactively call and engage a defined portfolio of existing mid-tier clients to drive retention, upsell, and cross-sell opportunities
- Run structured, calendar-driven outbound call and email campaigns to ensure regular, meaningful touchpoints across all allocated accounts
- Identify commercial opportunities through account reviews and translate them into revenue outcomes
- Deliver compelling product demonstrations and capability presentations over the phone
- Negotiate commercial terms, pricing, and service arrangements confidently and professionally
- Own your sales pipeline — tracking activity, forecasting accurately, and reporting outcomes to management
- Focus on retention and renewals of allocated mid-tier accounts
- Serve as the first point of escalation for inbound account queries, contract questions, relationship concerns and expansion plans
- Resolve client enquiries promptly and professionally, ensuring a seamless and high-quality customer experience
- Onboard new SME clients and manage the full lifecycle from implementation through to embedded, self-sufficient use
- Conduct regular scheduled account reviews if required verbally and in writing, assessing product usage, satisfaction, and forward opportunity selling
Requirements:
- 10+ years of experience in telephone-based account management, inside sales, or customer success — ideally within SaaS, HR technology, compliance, or professional services
- Previous experience in compliance or background screening platforms is highly regarded
- Tertiary qualification in Business, Commerce, or a related field is desirable — but experience will speak louder
- Proficient in CRM platforms (Salesforce highly regarded) and the Microsoft Office Suite.
Benefits:
- Flexible and supportive work environment
- A culture of development and recognition, we want our people to thrive !
- Work for an ASX listed company and a leader in Reg-Tech
- Join the company at an incredibly exciting time and enter a world of energy, enthusiasm and innovation
Similar Jobs
Sales Account Manager, Academic Research Services
Sales Account Manager responsible for driving sales and supporting marketing strategies for GenScript's custom life science services. Focus on the Northeast Territory for Academic customers.
Programmatic Account Manager
Programmatic Account Manager focused on client success and campaign optimization within ad technology sector. Collaborate with cross-functional teams and analyze data to drive actionable insights.
Key Account Manager
Key Account Manager for a leading natural products sales agency in Phoenix, AZ. Developing relationships with Sprouts buying team and strategic promotional plans for suppliers.
Account Manager
Account Manager managing brand client portfolios and relationships for an influencer marketing agency. Responsible for client satisfaction and driving account growth while working remotely.
RCM Account Manager – Nextech
RCM Account Manager specializing in client relationships for Nextech at Assembly Health. Monitoring revenue cycle performance and providing operational oversight.
Director of RCM Account Management
Director of RCM Account Management leading the Account Management team at Assembly Health. Driving client satisfaction, retention, and growth within the Nextech vertical.
Gebietsleiter Direktleasing, Strukturierte Finanzierungen
Regional Manager overseeing leasing and financing for SMEs at COMCO Leasing. Engage in acquisition and support, offering tailored financial solutions throughout Germany.
Senior Partner Manager
Senior Partner Manager responsible for recruiting and enabling partners at Close. Managing partner relationships to drive revenue growth.
Corporate Partnerships Operations – Design Specialist
Corporate Partnerships Operations & Design Specialist at Greater Good Charities driving growth through outreach and operational support. Managing marketing materials and CRM data for corporate partnerships.
Strategic Account Manager
Strategic Account Manager building and nurturing partnerships with high-growth companies for Render's cloud platform. Driving adoption and demonstrating long-term value in managing customer relationships.
Account Manager, Mobile Service
Account Manager managing client relationships and business development in automotive retail. Collaborating with cross-functional teams for service delivery and maximum revenue.
Channel Partner Manager
Channel Partner Manager responsible for indirect partner ecosystem and sales strategies in Latin America. Collaborates cross-functionally to ensure strong partner performance and drive significant growth for Agilent's offerings.
Account Supervisor
Account Supervisor overseeing strategic leadership and relationship management for client partnerships at Pathfinders, a full-service integrated marketing agency.
Territory Account Manager – Networking
Territory Account Manager at Hewlett Packard Enterprise driving strategic growth across large enterprise accounts with AI-native networking expertise. Responsible for managing multi-million-dollar opportunities with senior stakeholders.
Strategic Partnerships and Development Director
Strategic Development & Partnerships Director overseeing partnerships and development for Outdoor Afro. Driving revenue generation and ensuring alignment with organizational goals.
Customer Account Manager
Customer Account Manager managing corporate accounts for Nerdio. Focus on retention, contract negotiations, and customer success strategies.
Business Development Associate – Partnerships
Business Development Associate executing partnership pipeline for AI developers and tools at Supabase, a Postgres development platform.
Key Account Manager
Key Account Manager managing public-sector accounts in California with significant autonomy and growth opportunities. Focused on building relationships and expanding business within key accounts in the territory.
Key Account Manager – Paper Bags
Key Account Manager promoting Mondi Paper Bags through client interactions across the UK. Managing relationships and focusing on sales growth in the industrial packaging sector.
Account Manager
Account Manager managing US customer relationships for White Hat Gaming's iGaming solutions. Focusing on long-term relationship building and collaboration with product teams for effective service delivery.