Service Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Manager responsible for leading a team of Field Service Technicians in the region. Overseeing projects, service depot operation, and ensuring customer service excellence.
Responsibilities:
- Effectively manages a team of remote support technicians across the region and develops employee skill levels, including customer service, process and technical skills to the highest degree possible.
- Overseeing the direction of projects, ensuring completion according to the client's requirements, as outlined in the sales proposal.
- Oversee the service coordination function for our remote services by ensuring Service Technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the region.
- Function as a regional manager for our services team, as well as be a member of our Services Leadership team focused on developing and deploying our strategies.
- Owns the team’s scheduling, dispatching and technician utilization.
- Positive outlook with the ability to motivate, influence, and train people.
- Evaluate technician headcount and training needs based on agreement base and growth expectations.
- Monitors, reports, and positively influences Key Performance Indicators (KPIs) with a focus on customer success and company profitability.
- Problem Solver Develops solutions to opportunities that occur throughout a project.
- Ensures the correct tools and materials are onsite for job success.
- Develops and maintains the team’s work schedules to maximize utilization.
- Documents progress reports for visibility along with any other required project documentation.
- Analyzes delivery and inventory issues and provides solutions for accuracy.
- Elevate the customer experience through identifying gaps in our delivery to customers and lead the team to timely solutions in resolving customer issues.
- Plans, directs, and coordinates the distribution of products in compliance with company goals and objectives.
- Allocates resources and planning based on performance achievements (KPIs) to ensure adequate resource allocation and drive future expansion as business needs dictate.
- Financial responsibility for the service region and its projects.
- Interpret monthly key performance metrics to evaluate performance and initiate countermeasure efforts when performance falls below target.
- Partners with the Regional Sales Management team to drive business growth and improve customer satisfaction, prioritizing service needs appropriately.
- Oversees PO’s, Invoices. Takes ownership of all customer orders regarding order accuracy and service performance.
- Maintains Warehouse housekeeping, safety, and equipment maintenance for optimal performance. Must have the ability (required documentation) to travel domestically via aircraft when needed.
Requirements:
- EPA 608 Universal Certification
- HazMat experience a plus
- Excellent communications skills needed to work with a wide variety of knowledge levels with customers of differing backgrounds and markets.
- Excellent organizational skills with the ability to manage multiple priorities.
- Professional communication skills with the ability to communicate with all levels of an organization.
- Ability to understand and navigate business needs within designated territory.
- Must thrive in a team environment with a strong code of personal ethics, leadership, and problem-solving skills.
- Self-motivated and driven to succeed
- Excellent technical, communication, and organizational skills
- Experience with a proven track record in customer satisfaction
- Ability and willingness to travel as required. 50%+ travel expectations
- Clean and valid driver’s license, CDL Class B with HazMat Endorsement preferred
- DOT Medical Card
- Powered Industrial Truck (Forklift) Certification License is a plus
- Must be able to lift 50lbs
- Familiarity with common MS Office tools (MSOffice)
Similar Jobs
Manager, Donor Engagement – Stewardship
Manager of Donor Engagement & Stewardship for Food Banks Canada developing stewardship programs and enhancing donor relationships across the country.
Innovations Care Manager
Innovations Care Manager role focused on proactive care management and coordination for Vaya Health members. Includes assessment, service linkage, and support for fieldwork in member communities.
Registration Manager
Manager of patient registration at Access TeleCare, overseeing telehealth operations. Leading registration team to ensure compliance and data integrity while providing seamless patient onboarding.
Provider Enrollment Manager
Provider Enrollment Manager leading enrollment and contracting processes for telemedicine providers at Access TeleCare. Ensuring efficient operations and compliance in a remote work environment.
LTSS Care Manager
LTSS Care Manager providing support to individuals with intellectual or developmental disabilities. Responsible for assessment, coordination of care, and monitoring services within North Carolina.
State Hospital Care Manager
State Hospital Transition Care Manager coordinating complex care management for individuals with various needs at Trillium Health Resources. Engaging members and facilitating connections to appropriate services while evaluating care plans.
Training Development Manager
Training Development Manager focused on effective training program execution. Join Trillium Health Resources in developing scalable learning solutions while supporting mental health services in North Carolina.
Regional Manager
RCT Regional Manager overseeing integrated care management teams supporting mental health services. Empowering individuals and families through tailored support in North Carolina.
Senior Manager, Technology Change Enablement
Senior Manager leading enterprise IT-based organizational change initiatives for successful technology adoption. Designing a data-driven change enablement framework in a multinational engineering firm.
Case Manager
Full-time case manager at RHD South Dakota administering services for individuals with disabilities. Involves collaborating with various stakeholders and monitoring individual service plans.
Manager, Medical Science Liaison – Germline Oncology
Manager of Medical Science Liaison overseeing oncology genetic testing and leading a high-performing team. Implementing strategic Medical Affairs initiatives and fostering scientific collaboration.
Market Manager – Innovation
Market Manager for Innovation at Boston Beer Company spearheading new product launches and retailer collaboration. Building sales relationships and monitoring progress within a defined territory.
Impact Manager
Manager position at Enveritas focusing on interventions for smallholder farmers. Leading a team and collaborating with external partners to improve agricultural outcomes.
Manager, eCategory Management
eCategory Manager at Kraft Heinz driving eCommerce category strategy and transforming digital category management for retailers. Collaborating with stakeholders to achieve sales growth and category share targets.
Senior Manager, Retailer Media Measurement
Sr. Manager focused on Retail Media Measurement at Kraft Heinz. Driving insights through data and analytics partnerships to enhance media strategies and business performance.
Senior Engagement Manager
Senior Engagement Manager overseeing client projects at Intapp. Leading teams and ensuring project delivery on schedule and within scope.
Regional Maintenance Manager
Regional Maintenance Manager at Cushman & Wakefield Services overseeing maintenance operations for large distribution facilities. Focused on safety compliance, resource management, and performance monitoring.
Senior Manager, PPM – Ways of Working
Sr. Manager, PPM overseeing enterprise digital operating model delivery practices. Focusing on strategic execution, governance, and team leadership within DICK'S Sporting Goods.
Manager, Value & CS Programs
Oversee Customer Success programs and lead a team to ensure positive customer engagement outcomes at Verint. Design frameworks and tools to enhance customer success operations.
Manager – Manufacturing Software and Networks
Manager of Manufacturing Software and Networks leading a technical team at Northrop Grumman. Overseeing projects in manufacturing operations for network and software solutions.