Technical Account Manager
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Job Description
Technical Account Manager serving as payments advisor to important customers, managing technical relationships and collaborating with internal teams for best solutions.
Responsibilities:
- Serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle.
- Communicate directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships.
- Build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions.
- Deliver critical customer feedback to help shape the roadmap and refine our offerings.
- Attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams.
- Approach issues with empathy, putting yourself in the customer’s shoes and delivering clear recommendations to solve their problems.
- Document your findings to train others and create standards that can be repeated across the team and organisation.
Requirements:
- 5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity
- Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
- Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
- Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes
- Resourceful problem solver who proactively suggests improvements and challenges the status quo
- Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules
- Experience and/or enthusiasm learning & discussing APIs
- Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
- Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
Benefits:
- Premium Private Medical and Dental coverage
- Generous time off program with additional “Floating Holiday days”
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Monthly stipend to support our remote work model
- Annual development stipend to support our people's growth and development
- Family-forming benefits and up to 20 weeks of Parental Leave
- Wellbeing programs i.e. Modern Health, HealthKick and much more…
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