Technical Account Manager
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Job Description
Technical Account Manager at Cupix leveraging SaaS solutions for B2B construction clients. Building relationships and ensuring customer success through technology integration and support.
Responsibilities:
- We’re looking for a Technical Account Manager to build, retain, and grow our customer base.
- In this role, you’ll work closely with our Account Executives, applying best practices and solutions to ensure our customers are set up for success and achieving their individual business goals and objectives.
- As a successful Technical Account Manager, you’ll use your consultative mindset to leverage Cupix’s technology solution within the industries we serve.
- You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your customer base.
- You'll report to the VP of Customer Success.
- Become a Cupix product expert.
- Understand the goals and objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
- Clearly communicate setup requirements and expectations with customers and key stakeholders.
- Train customers on Cupix software products, capabilities, and best practices to simplify adoption and align expectations.
- Troubleshoot technical issues as the first point of contact for customers.
- Record customer needs, requests, and questions in our CRM system and communicate to key internal stakeholders.
- Leverage feedback for continuous improvement to the onboarding process and training materials.
- Gain a strong understanding of best practices relevant to retaining and growing customers within a personal portfolio while mitigating risk.
- Build trust and create meaningful relationships among champions and key executives within each customer.
- Ensure customers understand the value Cupix delivers to their business by conducting virtual or on-site use case reviews that mirror their business goals and objectives.
- Identify and forecast risk as well as growth opportunities within the portfolio.
- Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
- This position requires 20% or more travel to client sites!
Requirements:
- A bachelor’s degree is required
- 4+ years of construction experience, preferably with B2B software companies focusing on architectural design, construction, facility management, or the 3D reality capture industry.
- Demonstrated and recent direct experience with the process, workflow and use of AEC software solutions such as Autodesk Revit, Navisworks, and ACC.
- Experience with 4D simulation software (Navisworks & Synchro), and 5D quantification software (Assemble Systems).
- Experience with reality capture and photogrammetry.
- Deep understanding of value drivers in recurring revenue business models
- Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change.
- Experience with CRM systems is a plus.
- Ability to develop trusted relationships.
- Experience at a high-growth startup is a plus.
- Highly organized, with strong attention to detail.
- Analytically driven with skills to use data and metrics.
- Collaborative team player and self-starter.
- Excellent written and oral communication skills.
- Ability to manage multiple priorities at the same time.
- Growth mindset - desire to continue to improve, simplify, scale new and existing processes, and professional growth.
Benefits:
- Comprehensive medical, dental, and vision coverage for you and your family.
- Company-sponsored life and disability insurance included.
- Vacation days plus 10 paid sick days annually.
- 10 paid company holidays to celebrate and relax.
- A day off to celebrate your birthday
- A flexible remote-work policy
- Referral bonuses for helping us grow our world-class team.
- Join a collaborative, inclusive environment where great teams thrive.
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