Technical Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Account Manager responsible for IT transformation journey and service adoption at AHEAD. Building client relationships and providing strategic technical guidance for effective service utilization.
Responsibilities:
- Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals.
- Build and maintain strong client relationships by understanding their operational and technical challenges.
- Provide strategic IT guidance and help clients adopt AHEAD’s solutions to improve efficiency and achieve their business objectives.
- Conduct regular health checks, risk assessments, and technical reviews to identify gaps and recommend improvements.
- Participate in Quarterly Business Reviews (QBRs) to communicate technical value and roadmap alignment.
- Collaborate with internal teams (Sales, Engineering, Client Success, Project Management) to ensure seamless service delivery.
- Support the Client Success Managers in managing account profitability and service performance.
- Maintain accurate and up-to-date technical documentation for client environments.
- Identify opportunities for service expansion, automation, and optimization.
- Ensure all client engagements are executed with a focus on results, accountability, and continuous improvement.
Requirements:
- 10+ years of related experience in engineering, technical sales and/or IT consulting
- Technical and/or sales certifications desired (e.g. Cisco, Microsoft, Citrix, VMware)
- Hands-on/practical experience with the following technologies: Windows Server, Public Cloud, Active Directory, Citrix, Cisco, VMware, Dell/EMC and Networking.
- TIL and/or Project Management certifications are a plus.
- Strong customer service skills with the ability to make good judgments and quick decisions.
- Ability to communicate complex plans and solutions effectively verbally and in writing with both customers and internally.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Ability to build trusted relationships and influence Senior Leadership teams.
- Ability to collaborate with peers and work cross-function as needed with Sales and Engineering teams.
- Proven knowledge of ITIL frameworks (Incident, Problem and Change Management primarily).
- Occasional on-call and after-hours work as the business requires, expected to travel to customer sites as needed.
Benefits:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Similar Jobs
Technical Account Manager – East or South
Technical Account Manager for major healthcare accounts, managing systems and driving customer success. Focused on Philips’ managed services solutions in a remote capacity.
Technical Account Manager
Technical Account Manager solving customer challenges and driving business value for Samsara's IoT platform. Managing customer relationships and optimizing technical health to ensure success.
IT Manager, IT Technical Account Manager
Client Success Manager responsible for understanding customer IT needs at a Managed IT Services company. Analyzing requirements and ensuring customer satisfaction through strategic solutions.
Associate Technical Account Manager
Associate Technical Account Manager managing technical accounts for Nerdio, ensuring exceptional service and collaboration with internal teams.
Technical Account Manager – Government APIs
Technical Account Manager focused on API integrations with U.S. state agencies. Securing access to government data systems and ensuring compliance and reliability in integrations.
Technical Account Manager
Technical Account Manager ensuring customer onboarding and service excellence at Vidizmo, a USA-based technology company empowering businesses with AI data solutions.
Technical Services Manager
Technical Services Manager overseeing technical aspects of gummy production at OLLY. Leading initiatives to ensure quality and efficiency while managing cross-functional teams.
Senior Technical Account Manager
Senior Technical Account Manager addressing complex technical issues and collaborating with development teams in a fast-paced SaaS environment. Driving customer satisfaction with Cyberhaven’s innovative security solutions.
Technical Account Manager
Technical Account Manager refining AI agents to enhance customer B2B outreach and engagement strategies. Join a fast-growing SaaS firm revolutionizing event marketing and maximizing ROI.
Senior Technical Account Manager
Senior Technical Account Manager at Astra responsible for customer technical success and integration support. Collaborating with clients and internal teams to solve complex technical issues as a mission-driven fintech company.
Technical Customer Consultant – eMobility
Technical Customer Consultant for eMobility managing technical inquiries and customer support. Working remotely in a supportive team environment with training in Berlin.
Technical Account Manager – Digital Signage
Business Operations Coordinator overseeing Salesforce CRM and ensuring governance workflows for partnership contracts. Engaging in financial administration and supporting business development initiatives.
Technical Account Manager
Technical Account Manager acting as primary technical advisor for enterprise clients on low-code platform implementations. Ensuring optimal system performance and advising on best practices.
Bilingual Senior Technical Account Manager – Customer Success
Bilingual Senior Technical Account Manager at ClickUp driving customer success and enabling platform adoption through strategic support and technical partnership.
Technical Account Manager
Technical Account Manager at Boomi providing expert advisory to clients on integration and automation solutions. Building strong relationships and delivering best practices for customer success.
Technical Account Manager
Technical Account Manager responsible for customer success management and account growth at Arch Systems. Collaborating with clients and technical teams on technology deployments in global manufacturing environments.
Technical Account Manager
Technical Account Manager guiding customers to integrate optimization technology into software solutions. Collaborating with teams to maximize business value through effective implementation.
Technical Account Manager
Technical Account Manager serving as a trusted advisor for customers using VulnCheck's cybersecurity intelligence. Focused on successful deployment and value realization across security programs.
Senior Technical Account Manager
Senior Technical Account Manager at Rithum, guiding integration planning and providing oversight for enterprise clients. Collaborating with teams to enhance platform performance and drive optimization initiatives.
Technical Account Manager – Openstack
Technical Account Manager at Red Hat providing personalized support to enterprise customers. Building relationships and ensuring effective use of Red Hat's technical offerings.