Technology Account Lead – Retail and Travel
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Job Description
Microsoft account lead driving strategic Retail and Travel growth for Avanade’s consulting business. Leading client relationships, complex solution sales, renewals, and Microsoft AI strategy.
Responsibilities:
- Build trusted client account relationships with Accenture and Microsoft stakeholders and clients
- Lead sales, revenue, delivery, and client satisfaction for Microsoft-focused deliverables
- Create, own, execute, and maintain strategic business growth plans on the Microsoft platform across Retail and Travel accounts
- Advise clients and Accenture Account Leadership on Microsoft technology
- Build and manage Microsoft relationships with client C-suite stakeholders
- Develop and implement relationship management plans for strategic accounts
- Identify customer outcomes and needs, introduce internal specialists, and analyze customer data
- Develop prescribed solutions and generate new opportunities through partner relationships
- Lead and track Microsoft strategy implementation across client accounts
- Champion Microsoft AI and innovation within Accenture account plans
- Direct cross-functional teams designing complex Microsoft solutions
- Oversee pricing strategies, contract terms, and risk controls for bids and RFPs
- Identify opportunities to expand customers’ Microsoft footprint
- Develop and execute customer renewal strategies
- Support customer satisfaction, loyalty, and organizational resource planning
Requirements:
- Education and/or experience in the Retail and Travel Industries
- 7+ years of customer management and/or enterprise sales experience
- Demonstrated success managing strategic client relationships and driving growth in a service-based sales environment
- 7+ years of validated ability to lead a multidisciplinary team in configuring and delivering complex Microsoft solutions aligned to client strategy
- Familiarity with the Microsoft technology stack
- Microsoft certifications strongly preferred
- 5+ years of experience working with the required industry verticals
- Ability to articulate Microsoft’s specific differentiation story within those industries in relation to at least one other major cloud provider
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Long-term disability coverage
- 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
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