Travel Technology Manager

Posted 13hrs ago

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Job Description

Travel Technology Manager at BCD Travel responsible for implementing OBTs and ensuring effective solutions. Collaborate across teams to enhance travel technology processes.

Responsibilities:

  • Responsible for assessing incidents and determining solution approaches during the implementation stage
  • Understand the request for changes and determine the best approach
  • Apply a solution approach and ensure the business problem has been resolved
  • Proactively identify opportunities for improvements
  • Conduct customer facing implementations of OBTs and other products
  • Logically conduct assessments, replicate errors or test situations if possible
  • Coordinate activities with a range of internal or external teams across various issues
  • Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
  • Demonstrate excellent customer service and develop customer-centric communication
  • Support defined and agreed productivity targets
  • Adopt constructive collaboration behavior within and outside the team

Requirements:

  • Advanced experience in the corporate travel industry is required
  • Advanced experience in travel technology is required
  • Basic project management experience
  • Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool)
  • Commercial Support Experience
  • Advanced experience in an international workspace
  • Excellent written and verbal communication skills in English

Benefits:

  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated