VP, Account Management
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Job Description
Vice President, Account Management leading client retention, expansion influence, and value realization at CAQH. Overseeing Account Management team to drive sustainable growth and client satisfaction.
Responsibilities:
- Lead and scale the Account Management organization to achieve net revenue retention, client satisfaction, and organic growth goals.
- Own the enterprise Account Management strategy, including segmentation, coverage models, engagement standards, and success metrics.
- Partner as a peer with Sales leadership to support upsell and cross-sell efforts within existing accounts, ensuring clear handoffs, shared account planning, and coordinated client engagement while maintaining clear role ownership.
- Establish and enforce a consistent account planning and governance cadence, including executive business reviews, quarterly business reviews, and renewal readiness.
- Oversee executive-level client relationships and serve as an escalation point for complex or high-impact client issues.
- Drive value realization by ensuring clients fully adopt and realize measurable outcomes from CAQH solutions.
- Collaborate cross-functionally with Product, Product Innovation, Operations, Marketing, and Data teams to align client feedback with roadmap priorities and service delivery.
- Develop and monitor performance metrics for the Account Management organization, including retention, adoption, expansion influence, and client health indicators, without direct ownership of new logo revenue.
- Build, mentor, and retain high-performing Account Management leaders, fostering a culture of accountability, collaboration, and continuous improvement.
- Inform compensation and incentive structures for Account Management in alignment with company revenue and growth objectives.
- Directly manage Strategic Account Management team, accountable for CAQH’s portfolio of strategic, national, or regional accounts.
- Set expectations, performance standards, and operating cadence for Directors and their teams, ensuring consistency in account planning, engagement, and value realization.
- Serve as the senior escalation point for complex client issues, renewals, and executive-level engagements.
- Drive leadership development, performance management, and succession planning across the Account Management organization.
Requirements:
- Minimum 12 years of progressive experience in account management, customer success, or related client-facing leadership roles.
- Demonstrated experience designing and implementing scalable client-segmented models – differentiating high-touch and low-touch accounts – to ensure efficient coverage, consistent engagement, and optimal use of Account Management resources.
- Prior experience within payer-facing organizations and/or managing healthcare data management (PDM, provider front door, COB, credentialing & compliance, etc.) solutions strongly preferred.
- Bachelor’s degree ideally in business, healthcare administration, or a related field.
- Advanced degree preferred but not required.
Benefits:
- medical, dental, and vision coverage
- a 401(k) with company contributions and matching
- paid parental leave
- tuition assistance
- generous paid time off
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