Account Manager, Customer Success
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Job Description
Customer Success Manager driving product adoption and realizing business value for clients in a security-first organization. Collaborating cross-functionally to foster success in customer relationships.
Responsibilities:
- Help customers realize value quickly and drive strong product adoption
- Act as a trusted advisor by understanding customer goals, use cases, and business priorities
- Build strong product knowledge and apply technical curiosity to guide customer conversations
- Champion the voice of the customer internally and partner cross-functionally
- Take ownership of customer needs and blockers
- Review product usage, align success plans to customer goals, and adapt guidance as needs evolve
- Build strong stakeholder relationships through sound judgment and follow-through
- Partner closely with sales, support, product, and delivery teams
Requirements:
- 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles
- Ability to balance technical fluency with value-based customer engagement
- Strong ownership, curiosity, and judgment in navigating customer needs
- Strong stakeholder management and relationship-building skills
- Ability to connect product capabilities to customer goals
- Experience working cross-functionally with sales, product, support, engineering, and delivery teams
- Strong organizational skills and consistent follow-through
- Bachelor's degree strongly preferred
- Technical background or experience in a technical customer-facing role strongly preferred
Benefits:
- Annual discretionary bonuses based on company performance
- Comprehensive array of benefit programs including flexible paid-time-off
- Health, disability, and life insurance
- 401(k) retirement plan with company matching contributions
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