Account Manager
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Job Description
Account Manager growing renewals and expansions for Guidebook, which helps colleges build student connections. Managing portfolios, pipeline, forecasts, and commercial relationships remotely.
Responsibilities:
- Own and grow a portfolio of Guidebook customers
- Retain and renew accounts
- Expand accounts by identifying departments, use cases, stakeholders, and budget holders
- Build pipeline from scratch and pursue new business within existing accounts
- Collaborate with Account Managers, marketing, customer success, product, and the new business team
- Learn Guidebook’s product, customer pain points, and ideal customer profile
- Manage sales processes and renewal cycles in Salesforce
- Contact every account in the assigned portfolio
- Run renewal, expansion, outbound, discovery, demo, and close calls
- Maintain accurate forecasts
- Build expansion plans and communicate Guidebook benefits to new teams
- Handle objections and support onboarding the next Account Manager
Requirements:
- 2–4 years of B2B sales experience, ideally in SaaS
- Track record of building pipeline and hitting a quota
- Ability to forecast accurately and explain committed and at-risk business
- Experience growing accounts and building pipeline from scratch
- Comfort using Salesforce or another CRM to manage pipeline
- Must be based on the East Coast of the USA
- Ability to work remotely
- Willingness to receive coaching and feedback
- Ability to communicate benefits, handle objections, and manage renewal and expansion conversations
Benefits:
- 100% paid medical, dental, and vision benefits
- Short-term and long-term disability
- Unlimited vacation time
- 401(k) program with matching benefits
- Stock options
- Fun virtual hangouts
- MacBook and accessories for working from home
- Annual company retreats
- Work/life balance
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