Account Manager
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Job Description
Account Manager managing client relationships for SaaS platforms in various B2B industries. Driving upsell opportunities and maintaining digital assets for marketing and support.
Responsibilities:
- Serve as the primary point of contact for client issues, triaging and routing requests to the appropriate subject matter experts across product, billing, training, and support to ensure timely resolution
- Proactively identify client pain points and opportunities for growth; lead product demos and recommend enhancements, training services, and upsell opportunities
- Drive consistent follow-through by tracking open issues, ensuring resolution, and confirming client satisfaction
- Own and manage the Product Asset Library, maintaining current materials and partnering with SMEs to develop new assets (e.g., one-pagers, case studies, social content)
- Support the Director of Marketing in executing campaigns and related initiatives
- Partner with Sales and internal SMEs during the pre-sales cycle to support lead progression, demos, and solution positioning
- Own and maintain the company website, ensuring content is up to date and leveraging analytics to provide insights and recommendations
- Manage social media channels such as LinkedIn, including content creation, publishing, and performance tracking
Requirements:
- 1-3 years of experience in a client-facing role (account management, inside sales, or customer success), preferably in a B2B SaaS or digital services environment
- Strong presentation skills with experience leading demos or client-facing discussions
- Highly organized with strong project management and follow-through
- Very friendly, welcoming and professional demeanor
- Experience with writing and creating presales content
- Experience as a web site content author making updates
- Smart, high potential person wanting to learn and grow
Benefits:
- Unlimited PTO
- Medical, Dental, Vision
- 401k plus match
- Annual performance bonus eligibility
- Ongoing training opportunities
- Planned outings and team events (remote workers included!)
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