GTM Systems Admin, Support
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Job Description
Customer Success Systems Administrator optimizing Zendesk and supporting Customer Success platforms at Harvey. Collaborate with teams to ensure seamless customer experience and system integration.
Responsibilities:
- Own the implementation and configuration of Zendesk as Harvey’s primary support platform
- Support and optimize Customer Success platforms
- Integrate Zendesk and CS tools with Harvey’s broader ecosystem
- Partner with Support and Customer Success leadership
- Maintain system health across tools
- Build and maintain reporting and dashboards
Requirements:
- 3+ years of hands-on experience administering Zendesk
- Experience working with Customer Success platforms such as Gainsight, Catalyst, or similar tools.
- Experience integrating support and CS tools with third-party systems
- Strong systems thinking and problem-solving skills
- Understanding of both reactive support workflows and proactive customer success motions
- Experience building reports and dashboards
Benefits:
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
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