Inside Sales Representative
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Job Description
Inside sales representative acquiring and retaining Medicare members for CVS Health. Handling member inquiries, cross-selling products, and meeting sales and retention goals by phone.
Responsibilities:
- Acquire new members through inbound and outbound calls
- Assess customer needs for products and services using probing questions and listening skills
- Service existing members and handle inquiries about product utilization and benefits
- Cross-sell ancillary and other applicable products to existing members
- Retain existing members
- Maintain knowledge of CMS and state regulations
- Multitask and use a computer while interacting with prospects and members by phone
- Capture relevant information in the Customer Relationship Management system
- Meet acquisition sales goals, conversion rates, and cross-sell rates
- Contact prospective members within performance-plan time limits
- Achieve member retention targets and high member satisfaction
- Maintain expert understanding of company products, services, and processes
Requirements:
- 4-year college degree or 1 to 2 years’ experience selling multiple Medicare products, such as Medicare Advantage or Medicare Supplement
- Life & Health insurance license must be obtained within 2 attempts and/or 60 days from employment start date
- Active computer use for daily job activities
- Ability to multitask while talking on the phone
- Excellent communication and listening skills
- Positive attitude and ability to control emotions when dealing with unhappy customers
- Adaptability to a high-pressure, achievement-oriented environment
- Ability to build, manage, and grow a book of business
- High computer proficiency, including Microsoft Office
- Ability to perform basic mathematical operations without a calculator
- Ability to pass annual AHIP Continuing Education, Product Certification, Security and Compliance, Client/Carrier Certifications, and required CMS certifications
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Comprehensive benefits package for eligible full-time colleagues
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