Inside Sales Representative
Posted 1hrs ago
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Job Description
CVS Health telesales representative acquiring and retaining Medicare members through inbound and outbound calls. Explaining benefits, cross-selling products, and managing member relationships remotely.
Responsibilities:
- Acquire new members through inbound and outbound calls
- Assess customer needs for products and services using probing questions and listening skills
- Service existing members and handle inquiries about product utilization and benefits
- Cross-sell ancillary and other applicable products to existing members
- Retain existing members
- Maintain knowledge of CMS and state regulations
- Multitask and use a computer while interacting with prospects and members by phone
- Capture relevant information in the CRM system
- Meet sales, conversion, and cross-sell goals
- Contact prospective members within annual performance-plan time limits
- Achieve member-retention targets
- Maintain high member satisfaction
- Develop expert understanding of company products, services, and processes
Requirements:
- 4-year college degree or 1 to 2 years’ experience selling multiple Medicare products (e.g., Medicare Advantage, Medicare Supplement)
- Must obtain a Life & Health insurance license within 2 attempts and/or 60 days from employment start date
- Ability to pass annual AHIP Continuing Education (CEs)
- Product Certification
- Security and Compliance Client/Carrier Certifications
- Any required CMS Certifications
- Active computer use for daily job activities
- Ability to multitask while talking on the phone
- Excellent communication and listening skills
- Self-starter with positive attitude
- Ability to control emotions when dealing with unhappy customers
- Adaptability to a high-pressure, achievement-oriented environment
- High level of computer proficiency, including Microsoft Office
- Ability to quickly perform basic mathematical operations without a calculator
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Commission eligibility
















