Inside Sales Representative
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Job Description
CVS Health telesales representative acquiring and retaining Medicare members through inbound and outbound calls. Managing member relationships, benefits inquiries, cross-selling, and retention.
Responsibilities:
- Acquire new members through inbound and outbound calls
- Assess customer needs for products and services using probing questions and listening skills
- Service existing members and handle inquiries about product utilization and benefits
- Cross-sell ancillary and other applicable products to existing members
- Retain existing members
- Maintain knowledge of CMS and state regulations
- Multitask and use a computer while interacting with prospects and members by phone
- Capture relevant information in the Customer Relationship Management system
- Meet sales, conversion, cross-sell, and member-retention goals
- Contact prospective members within annual performance-plan time limits
- Maintain high member satisfaction
- Develop expert understanding of company products, services, and processes
Requirements:
- 4-year college degree OR 1 to 2 years’ experience selling multiple Medicare products, such as Medicare Advantage or Medicare Supplement
- Life & Health insurance license must be obtained within 2 attempts and/or 60 days from employment start date; license is not required at hiring
- Active use of computer for daily job activities
- Ability to multitask while talking on the phone
- Excellent communication and listening skills
- Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers
- Adaptability to a high-pressure, achievement-oriented environment
- Drive to build, manage, and grow a book of business
- High level of computer proficiency, including Microsoft Office
- Ability to perform basic mathematical operations without a calculator
- Ability to pass annual AHIP Continuing Education, Product Certification, Security and Compliance, Client/Carrier Certifications, and required CMS certifications
- Ability to work 40 hours per week
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Commission opportunity (title states hourly + commission)
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