Key Account Manager, Enterprise
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Job Description
Key Account Manager developing strategic relationships for Nubimetrics' e-commerce analytics. Collaborate closely with clients to drive success and expand accounts.
Responsibilities:
- Strategic account management: Monitor and analyze KPIs for your portfolio to ensure adoption, usage, and tangible results at every stage of the customer journey.
- High-impact consulting: Gain deep understanding of each client's business, identify opportunities, and design tailored strategies that drive their objectives.
- Churn prevention: Anticipate risks, identify warning signs, and act proactively to strengthen retention and loyalty.
- Expansion and growth: Identify and develop opportunities within accounts (new markets, countries, or business lines).
- Client relationship building: Develop strong relationships with stakeholders, lead value-driven conversations, align expectations, and closely support challenges with empathy.
- Collaborative work: Partner with Customer Success, Support, and Product teams to ensure a seamless experience and resolve end-to-end needs.
- Customer-centric mindset: Put the customer at the center, prioritizing impact, results, and focus on strategic accounts.
Requirements:
- Minimum 1 year of experience in Customer Success, Key Account Management, or commercial roles at B2B technology companies (SaaS preferred)
- Education: Degree in business, technology, marketing, or related fields
- Fluency in Spanish and/or English is a strong advantage!
Benefits:
- Premium health insurance
- Special leave policies: for pregnant people, non-pregnant people, and adoption, gradual return to work, accompanying school-age children, among others
- Half day off per month
- 3 bonus days per year
- Day off on your birthday
- Courses and training
- 100% free English and/or Portuguese classes
- Excellent work environment
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