Key Account Manager
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Job Description
Key Account Manager driving customer retention and revenue growth for Registrar Corp, a global compliance company. Focused on building relationships and generating new SaaS revenue across assigned customer accounts.
Responsibilities:
- Own a portfolio of assigned customers and proactively manage all commercial activities to increase Net Revenue Retention (NRR).
- Identify and execute upsell, cross‑sell, and expansion opportunities within existing accounts.
- Develop account growth plans, including multiyear revenue strategies aligned to customer business priorities.
- Conduct regular business reviews (EBRs/QBRs) focused on value realization and future opportunities.
- Partner with service and product teams to ensure customer satisfaction, product adoption, and renewal readiness.
- Forecast expansion and renewal revenue accurately and manage risk within account base.
- Own a targeted list of named prospect accounts and drive new SaaS revenue generation from first touch to contract signature.
- Conduct outreach, discovery, and solution positioning to convert prospects into active customers.
- Build relationships with key decision‑makers and influence buying processes across multiple levels of the organization.
- Collaborate with Marketing on campaigns and lead‑generation initiatives.
- Serve as the primary commercial point of contact for assigned customers and prospects.
- Build strong, trust‑based relationships with executives, functional leaders, and end users.
- Act as a strategic advisor, helping customers align internal objectives with the company’s SaaS solutions.
- Partner cross-functionally with Product, Client Services, Marketing, and Finance to deliver a seamless customer experience.
- Provide customer and market insights that inform product roadmap priorities.
- Champion process optimization: Identify and implement creative solutions to streamline processes, reduce costs, and enhance efficiency.
Requirements:
- 7+ years of experience in account management, sales, or customer-facing SaaS roles with proven quota achievement.
- Demonstrated success in driving NRR growth, upsells, and expansions in subscription‑based businesses.
- Experience working with large Food and Beverage brands, keenly focused on CPG, Retail and Distribution
- Strong experience selling SaaS to mid‑market or enterprise customers
- Exceptional discovery, communication, and executive‑level presentation skills.
- Ability to manage multiple complex accounts and sales cycles simultaneously.
- CRM proficiency (Salesforce or similar).
- Strategic thinker with a proactive, ownership-oriented mindset
Benefits:
- Remote eligible
- Paid time-off and paid vacation time
- Medical, Dental, Vision, 401(k) with company match
- Fun, collaborative work environment
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