Lead Account Manager
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Job Description
Team Lead Account Manager overseeing key accounts and managing a team at RTB House. Driving client satisfaction and growth through innovative digital marketing solutions.
Responsibilities:
- Oversee and optimize a portfolio of key accounts;
- Manage, support, mentor, and develop a team of Account Managers;
- Support the team in regular performance reporting to clients, including QBR presentations;
- Drive post-sales excellence to ensure high client satisfaction, long-term retention, and aggressive account growth across the team portfolio;
- Maintain local AM processes and global best practices;
- Coordinate and execute local projects in account management in line with company-wide projects;
- Foster collaboration to streamline optimization processes across Account Management & Technical Account Management teams;
- Internal reporting on individual and market performance to the Head of Account Management;
- Act as subject matter expert for the team on our products, campaign managements, and customer relationship management.
Requirements:
- At least 5 years in digital marketing account management in programmatic/retargeting/campaign management, experience with large clients
- Experience organizing teams as a people manager or project manager
- Deep understanding of the Japanese digital marketing ecosystem, particularly agency channel dynamics, with a proven track record of driving business growth
- Experience in managing large clients (including relationship building with director level or C-level)
- Quality-first attitude, very high level of communication and presentation
- Strong problem solving skills, proven experience with data analysis
- Business level English and fluent Japanese.
Benefits:
- Working in an engaging role in a new fast-growth project
- Be in a fully responsible, high potential position with our business in Japan
- Join a team that shapes the future of online marketing globally
- Co-financing of language courses & annual budget for skill development
- Flexible working style (remote work & flex time)
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