Relationship Manager – Exec Search
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Job Description
Relationship Manager overseeing SMB executive search firms using Invenias. Ensuring customer success and product feedback integration for executive search technology.
Responsibilities:
- Act as the primary relationship owner for a portfolio of SMB executive search firms using Invenias
- Help customers navigate challenges and coordinate internally when escalations arise
- Monitor customer adoption and usage trends
- Support renewal conversations
- Identify opportunities for customers to benefit from Bullhorn capabilities
- Support customers during key lifecycle moments including onboarding and adoption milestones
- Act as the voice of the customer by sharing feedback and insights with Product and internal stakeholders
- Document customer interactions and ensure timely follow-up on any issues
Requirements:
- Strong problem-solving skills
- Empathy, curiosity, and a positive mindset
- Deep care about customer success
- Comfortable managing a broad portfolio of customers
- Clear and confident communication skills
- Ability to thrive in a fast-moving environment
- Enjoy learning new technologies
Benefits:
- Group Critical Illness
- Group Income Protection
- Group Life Assurance
- Pension
- Vision
- EAP Access to our Discounts and Wellbeing Portal
- Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
- Unlimited Vacation
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Career development opportunities up/across Bullhorn
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