Senior Client Executive, GAM
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Job Description
Senior Client Executive responsible for managing strategic Legal global enterprise customers. Drive customer outcomes and retention while collaborating with diverse teams across Thomson Reuters.
Responsibilities:
- Lead complex, high-value global accounts as the primary post-sale owner of customer outcomes, driving retention, renewal success, and expansion readiness across geographies and stakeholder groups.
- Partner with customers to define desired business outcomes and develop Customer Success Plans that support adoption, value realization, and long-term retention.
- Drive successful large-scale customer onboardings, implementations, and deployments, ensuring disciplined execution and accelerated time-to-value.
- Shape and execute account strategies that protect revenue, strengthen customer partnerships, and position accounts for future growth in partnership with Global Key Account Directors and Sales.
- Serve as a trusted strategic partner to customer stakeholders, building durable relationships across business, legal, operational, and technical teams while complementing executive engagement led by GKADs.
- Monitor customer health, identify risks and opportunities, and proactively mobilize cross-functional resources to address challenges and support customer success.
- Assess adoption and maturity of deployed solutions, making recommendations that increase customer value and support commercial growth objectives.
- Lead Quarterly Business Reviews, Executive Business Reviews, and customer value discussions that demonstrate business impact and renewal confidence.
- Own renewal and expansion signals, financial forecasting inputs, and risk identification, providing actionable insights to leadership and commercial stakeholders.
- Exercise enterprise-level judgment to navigate complex customer, contractual, operational, and organizational challenges.
- Mentor less tenured team members through coaching, knowledge sharing, and best-practice development.
- Lead or participate in cross-functional initiatives and strategic programs that support customer outcomes and broader GAM priorities.
Requirements:
- Bachelor's degree in Business, Finance, Communications, Law, Accounting, or a related field.
- Juris Doctorate strongly preferred.
- 8–12 years of experience in Customer Success, Enterprise Account Management, Renewals, Consulting, or a related customer-facing role within a SaaS or technology environment.
- Demonstrated success managing complex customer relationships, retention motions, and post-sale commercial engagements.
- Experience working within a matrixed global organization supporting strategic enterprise customers.
- Experience with enterprise software deployments, adoption programs, and customer value realization initiatives.
- Strong business acumen, executive communication skills, and ability to influence across diverse stakeholder groups.
- Travel as needed.
Benefits:
- Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
- Our flexible work arrangements include work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
- Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Comprehensive benefit plans include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Employees are offered two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Additional benefits include optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
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